FAQ

SCHOOL POLICY

1. The student authorizes ANDTDA, its agents, employees, licensees, and successors in interest, the use of all photographs taken of him/her, and any reproduction of them in any form in any media whatsoever and in any derivative work based thereon throughout the world, and to use them to publicize, promote and advertise, including but not limited to

use for point-of-sale advertising.

2. The students must pass a D.O.T. (Department of Transportation) physical examination prior to training behind the wheel on public streets and highways. If prior to the start of training the student is deemed ineligible to drive under the provisions set forth by the U.S. Department of Transportation, all tuition paid by the student will be refunded. The student must send the school a copy of proof of physical failure from a licensed Medical Examiner.

3. If the student is unable to continue training at the school for reasons beyond their control such as, but not limited to, hurricanes, floods, extreme weather conditions, fire, etc., then the school reserves the right to suspend training at the resident site affected for a period not to exceed 120 days. If any student is affected by this clause, the student may return to

school and take the complete residence class at no additional charge.

4. The school may find it necessary to give additional training time to the student. Therefore, every student agrees to take additional training, up to 10 additional hours, if the school finds it necessary.

5. The school’s resources are always available to past graduates for “Refresher” sessions of training. These sessions must be scheduled and approved by the school director.

6. Follow Rules, regulations, and policies of A New Direction Truck Driving Academy.

7. It is the policy of the school to assign extended Classroom Exercises (Homework) to be completed by the student during evening hours while attending training.

8. All travel expenses and arrangements (to and from school) shall be the responsibility of the student. The costs of necessities while training shall be paid by the student. It is the student’s responsibility to make their own selection and reservations for their lodging, if needed. The school sets no restrictions on where the student secures food and lodging.

9. Students must have held a valid operator’s license with the last year to be eligible to report to training. All students must possess a Class A Instructional Permit to be allowed on public streets and highways.

REFUND POLICY

1. Refund computations will be based on scheduled course time of classes through the last documented day of an academically related activity. Leave of absences, suspensions, and school holidays will not be counted as part of the scheduled class attendance.

2. The effective date of termination for refund purposes will be the earliest of the following:

a. The date of termination if the student is terminated by the school.

b. The date of receipt of written notice from the student; or

c. Ten school days following the last date of attendance.

3. If tuition and fees ae collected in advance of entrance, and if after expiration of the specified 72-hour cancellation privilege the student does not enter school, no more than $100 in any administrative fees charged shall be retained by the school for the entire residence program or synchronous distance education course.

4. If a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated, the school or college may retain not more than $100 in administrative fees charged for the entire program. The minimum refund of the remaining tuition and fees will be the pro rate portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 % or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination. More simply, the refund is based on the precise number of course time hours the student has paid for, but not yet used, at the point of termination, up to 75% completion mark, after which no refund is due.

5. Refunds for items of extra expense to the student, such as books, tools, or other supplies are to be handled separately from the refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books, and tools until such time as these materials are required. Once these materials are purchased, no refund will be made. For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program, must be included in the refund.

6. A student who withdraws for a reason unrelated to the student’s academic status after the

75% completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.

7. A full refund of all tuition and fees is due and refundable in each of the following cases:

a. An enrollee that is not accepted by the school.

b. If the course of instruction is discontinued by the school and this prevents the

student from completing the course; or

c. If the student’s enrollment was procured because of any misrepresentation in

advertising, promotional materials of the school, or representations by the

owners or representatives of the school.

A full or partial refund may also be due in other circumstances of program deficiencies or

violations of requirements for career schools and colleges.

REFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE

A student at the school or college who withdraws from the school or college because of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled.

1. If tuition and fees collected in advance of the withdrawal, a pro rate of any tuition, fees or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal.

2. A grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later that the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other that any previously unpaid balance of the original tuition, fees, and charges for the books for the program; or

3. The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:

•Satisfactorily completed 90% of required coursework for the program; and

•Demonstrated sufficient proficiency in the program material to receive credit for

completing the program.

Payment of refunds will be completed and credited to the proper account(s) within 60 days.